Shipping & Returns

Order Processing

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
Order Confirmation: You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Domestic Shipping:

Standard Shipping: 3-7 business days — £4.50 flat rate
Expedited Shipping: 1-3 business days — £9.00 flat rate
Free Standard Shipping on orders over £50

International Shipping:

International Standard: 7-21 business days — Rates calculated at checkout

Customers are responsible for any customs and import taxes that may apply.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24 hours for the tracking information to become available.

Shipping Restrictions

We currently ship to the US, Canada, UK, Australia, and most EU countries. If your country is not listed at checkout, we are unable to ship to your location at this time. We do not ship to P.O. Boxes or APO/FPO addresses.

Damages & Issues

Please inspect your order upon reception and contact us immediately at info@nordikacademia.com if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Lost or Delayed Shipments

If your order is delayed or missing, please contact us at info@nordikacademia.com with your order number and details.

Contact Us

For any questions about your order or our shipping policy, please contact us at info@nordikacademia.com

Return & Exchange Policy

Returns

Eligibility: We accept returns for physical books within 30 days of delivery. To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items: Digital books (eBooks, audiobooks), sale items, and gift cards are non-returnable.
Return Process:

1. Contact us at [customer support email] with your order number and reason for return.
2. We will provide instructions for returning the item.
3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

Refund Method: Approved refunds will be processed to your original payment method within 5-7 business days.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item).

Exchanges

Eligibility: If you received a damaged, defective, or incorrect book, we will gladly exchange it for the same item.

Process:

Email us at [customer support email] with your order number, a photo of the issue, and your preference for an exchange or refund.
We’ll provide instructions for returning the book and arrange for a replacement shipment.

Exceptions

We do not accept returns or exchanges for digital products, unless required by law.
Sale items are final and cannot be refunded or exchanged.

Contact

For any questions about returns or exchanges, please email us at [customer support email] or use our [contact form link].