1. Returns

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• If you are not completely satisfied with your purchase, you may return your item(s) within 14 days of receipt for a refund or exchange.

• To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging.

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2. How to Return an Item

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• Please contact us at support@nordikacademia.com with your order number and reason for return before sending any items back.

• We will provide instructions for returning your order.

• Please do not send your purchase back without contacting us first.

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3. Return Shipping Costs

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• If the item is faulty, damaged, or incorrect, we will cover the cost of return shipping.

• For all other returns (e.g., change of mind), you are responsible for the cost of return shipping.

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4. Refunds

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• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5-7 working days.

• Original shipping costs (if any) are non-refundable unless the return is due to our error (damaged, faulty, or incorrect item).

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5. Exchanges

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• We only replace items if they are defective or damaged. If you need to exchange an item for the same title, contact us at support@nordikacademia.com.

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6. Non-Returnable Items

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• Gift cards and downloadable products are non-returnable and non-refundable.

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7. Damaged or Incorrect Items

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• If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We will arrange a replacement or refund.

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8. Contact Us

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If you have any questions about our Refunds and Returns Policy, please contact us at support@nordikacademia.com.

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